0. 📘 Definitions

For the purpose of these Terms and Conditions:

• “We”, “us”, “our” refers to Leopard Jewelry Studio.
• “You”, “your”, “customer” refers to the individual or entity accessing or purchasing from our website.
• “Site” refers to www.leopard-jewelry.com.
• “Products” refers to any jewelry, gemstones, tools, or services sold via the Site.
• “Business Days” means Monday through Friday, excluding public holidays in Switzerland.
• “Klarna” refers to Klarna AB, a third-party payment services provider offering flexible payment options.

📜 General Terms and Conditions of Use – Leopard Services.

**Last updated: May 17, 2025**

Welcome to Leopard Jewelry Studio. By accessing or using our website,

 www.leopard-jewelry.com

(the “Site”), or by purchasing our products or services, you agree to be bound by these Terms and Conditions. Please read them carefully, as they govern your use of the Site and any transactions with Leopard Jewelry Studio.

1. 🏬 Store Introduction

Leopard Jewelry Studio is an international online jewelry store based in Switzerland. We specialize in high-quality 18-karat gold jewelry, fine gemstones, jewelry-making tools, and equipment. In addition, we offer a variety of jewelry-related services.

Our official website is www.leopard-jewelry.com, and you may contact us via email at info@leopard-jewelry.com.

2. 🛒 Purchase Terms

To make a purchase on our Site, you must meet the following criteria:

• Be at least 18 years of age.
• Be legally capable of entering into binding contracts.

                By placing an order, you confirm that you meet these eligibility requirements.

“Compliance with Swiss Regulations”

Switzerland enforces strict compliance standards to ensure transparency and security in financial transactions. As part of these regulations, we are unable to process transactions from countries listed on Switzerland’s official sanctions or restricted lists.

This policy is in place to prevent illegal activities such as money laundering, terrorism financing, and other financial crimes.

If your country is listed as a restricted jurisdiction by Swiss authorities, we regret that we cannot process your order. We encourage you to consult the official Swiss sanctions list or speak with your financial institution to determine whether any restrictions apply to your region.

We apologize for any inconvenience this may cause and appreciate your understanding as we comply with international laws and regulations.

For more information on Swiss sanctions and trade restrictions, please refer to the official resources on Swiss Sanctions and Embargoes Regulations.

2A. 🔒 Anti-Money Laundering (AML) Policy

Leopard Jewelry Studio strictly complies with national and international laws and regulations related to the prevention of money laundering and the financing of terrorism, including those enforced by the Swiss Financial Market Supervisory Authority (FINMA).

As a seller of high-value goods such as 18-karat gold jewelry, diamonds, and natural gemstones, we are committed to maintaining a transparent and secure business environment.

🧾 Customer Due Diligence

We may be required to verify the identity of our customers in certain situations, particularly when:

• The transaction value is unusually high;
• There are multiple transactions from the same customer within a short period;
• The transaction involves international shipping to high-risk or sanctioned jurisdictions.

In such cases, we may request one or more of the following documents:

• Valid government-issued photo ID (passport or national ID)
• Proof of address (utility bill, bank statement)
• Payment verification (matching name/address)

We reserve the right to cancel any order that fails our verification process or appears suspicious.

🌍 Restricted Jurisdictions

We do not process orders from countries subject to Swiss sanctions or embargoes. For more information, please refer to the official Swiss Sanctions and Embargoes Regulations.

📄 Record Keeping

In compliance with AML obligations, we may retain certain transaction records and customer identification information for a minimum of 5 years, as required by law.

🚫 Suspicious Activity

Any suspected attempt to use our services for the purpose of money laundering, terrorist financing, or other financial crimes will be reported to the competent Swiss authorities in accordance with legal obligations.

By using our website and placing an order, you agree to comply with this AML Policy and provide any documentation requested for verification purposes.

2B. ✅ Order Acceptance & Cancellation

We reserve the right to accept or decline any order placed through our Site. Orders may be canceled if:

– Payment cannot be verified

– The item is out of stock or discontinued

– There is a pricing or listing error

– The order appears to be fraudulent or suspicious

If your order is canceled, you will be notified and refunded in full via your original payment method.

2C. ❌ Account Suspension & Termination 

We reserve the right to suspend or terminate customer accounts that are associated with repeated payment disputes, fraudulent behavior, or policy violations. Suspended users may be restricted from making future purchases on our Site.

3. 📦 Inventory & Pricing

All products are subject to availability. We strive to ensure that the items displayed on our Site are in stock and accurately described. However, in rare instances, a product may become temporarily unavailable or out of stock. Should this occur, we will notify you promptly. You will then have the option to:

• Wait until the item becomes available, or
• Cancel your order and receive a full refund.

4. 📝 Product Descriptions

We make every effort to ensure that all product descriptions, images, and pricing details on our Site are accurate and up to date. However, errors may occasionally occur. If we discover an error in the price or description of a product you have ordered, we will notify you as soon as possible. At that point, you may choose to:

• Confirm your order at the corrected price, or
• Cancel your order and receive a full refund.

5. 💵 Prices & Currency

All prices on our Site are listed in USD (United States Dollar) unless otherwise specified. Depending on your location, payments may be processed in your local currency based on real-time exchange rates.

We offer free shipping on orders over USD 300 or the equivalent amount in other currencies.

6. 💳 Payment Methods

Leopard Jewelry Studio accepts a variety of secure payment methods, including:

• Major credit and debit cards
• PayPal
• Klarna (Buy Now, Pay Later)
• Other secure online payment gatewaysBy placing an order, you confirm that the payment information provided is valid and that you are authorized to use the selected payment method.

6A. 🛡️ Chargeback Prevention & Dispute Policy

At Leopard Jewelry Studio, we take pride in crafting and delivering exquisite fine jewelry made from 18-karat gold, natural diamonds, and genuine gemstones. Due to the high-value and custom nature of our products, we maintain a strict but fair policy regarding payment disputes and chargebacks.

🔐 Secure Payment Processing
All payments are processed securely through Mollie, a trusted European payment gateway. Mollie supports a variety of secure payment methods, including credit/debit cards, PayPal, Apple Pay, Klarna, and more. These methods include advanced fraud protection and authentication mechanisms.

💳 Billing Descriptor
Charges will appear on your bank or card statement as LEOPARD-JEWELRY.COM or a similar variation. If you do not recognize a charge, we strongly encourage you to contact us directly at info@leopard-jewelry.com before initiating a chargeback with your bank or payment provider.

📦 Order Verification & Fulfillment

• Each order is confirmed via email with a detailed invoice.
• All shipments include tracking numbers, and high-value items may require a signature upon delivery.
• Custom or made-to-order pieces are documented with production logs, photographs, and timestamps.
• For digital confirmations or certificates (such as gemstone grading reports), delivery is electronically recorded.

🛠️ Dispute Resolution Process
If you believe there has been an issue with your order or payment, please contact us within 14 days of receiving your order. We are committed to resolving any concerns quickly and professionally. Depending on the situation, we may:

• Provide proof of shipment and delivery
• Share product documentation, order confirmations, or certificates
• Offer a refund, repair, or replacement if eligible under our Return & Exchange Policy

🚫 Fraudulent or Unjustified Chargebacks
We reserve the right to contest any chargeback filed without prior communication or that is deemed fraudulent. Submitting a chargeback without contacting us first may result in:

• Permanent account restriction or order bans
• Evidence submission to your bank or payment provider
• Legal action, if necessary, to recover losses

💎 High-Value Item Protection
Due to the nature of fine jewelry, including gold and diamonds, we take extra precautions in packaging, tracking, and authenticating every shipment. Each item is inspected and carefully documented before dispatch to ensure quality and accuracy.

🔁 Refund & Return Requests
Most issues can be resolved by referring to our Return & Exchange Policy (see Section 8). If you’re unsatisfied with your order or suspect a problem, please contact our support team before taking further action.

Note: If you choose Klarna at checkout, your data will be shared with Klarna to offer you financing options. See Section 14A for details.

7. 🚚 Shipping & Delivery

We are committed to delivering your orders promptly and reliably. Please review the shipping and delivery terms below:

8. 🔁 Return & Exchange Policy

At Leopard Jewelry Studio, we take great pride in the craftsmanship and quality of our jewelry. Each piece is meticulously handcrafted with 18-karat gold and natural gemstones to ensure exceptional durability and timeless beauty. We understand that purchasing fine jewelry is a significant investment, and your satisfaction is our top priority.

Please carefully review our return and exchange policy below:

🔁 Return Eligibility

• Final Sale items marked at time of purchase |

⚠️ Tampering with security seals or packaging voids the return eligibility.

📦 Return Process

Before sending any item back, you must obtain a Return Authorization Number (RAN).

How to Return:

1. Contact Us
   Email: info@leopard-jewelry.com
   Request a RAN with your order details.
2. Prepare the Return
   • Include all original packaging and documentation.
   • Ensure the product is in return-eligible condition.
   • Securely pack the item.
3. Shipping
   • Return shipping costs are the buyer’s responsibility.
   • We recommend trackable and insured shipping.
   • We are not responsible for lost or damaged items in transit.
4. Inspection & Processing
   • Once received, returns are inspected within 7 business days.
   • If approved, a refund will be issued.
   • If rejected, the item will be returned to you without a refund.

💲 Refunds

🔄 Exchanges

We do not offer direct exchanges.
If you would like a different item:

1. Return your original order (following the return process above).
2. Place a new order for your desired item.

❗ Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us immediately at info@leopard-jewelry.com.
• We will arrange for a replacement or full refund, including return shipping costs if applicable.

⚠️ Important Notes

• Authenticity Checks: All returned items are thoroughly inspected by our experts. Any counterfeit or altered items will be reported to the appropriate authorities.
• Fraud Prevention: Fraudulent chargebacks will be contested and reported.
• Policy Updates: We reserve the right to update or modify this return policy at any time without prior notice.
• Jewelry Care: Items showing signs of improper care (e.g., chemical exposure, physical damage) are not eligible for return or refund. Please refer to our Jewelry Care Guide for best practices.

9.💎 Jewelry Services

Leopard Jewelry Studio offers a variety of professional jewelry services, including:

• Repairs
• Resizing
• Custom design and personalization

For detailed information regarding pricing, service availability, and turnaround times, please contact us directly at info@leopard-jewelry.com.

10.©️ Intellectual Property

All content on this Website—including, but not limited to, text, images, graphics, logos, icons, product designs, and layout—is the exclusive property of Leopard Jewelry Studio and is protected by copyright, trademark, and other applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, display, or use any content from the Site without our prior written consent.

You may not use our brand name, logo, or product images for commercial purposes, including resale or promotional use, without our prior written consent.

11.⚖️ Limitation of Liability

To the maximum extent permitted by law:

• Leopard Jewelry Studio shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site or from any products purchased through the Site.
• Our total liability for any claim related to a product shall be strictly limited to the amount paid for that product.

Use of our Site and services is at your own risk.

11A. 🌪 Force Majeure

We shall not be held liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, government actions, shipping interruptions, or pandemic-related delays. In such cases, we will notify you as soon as reasonably possible.

12.📜 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Switzerland.

Any disputes relating to these Terms or your use of the Site shall fall under the exclusive jurisdiction of the competent courts of Switzerland.

13.📝 Changes to Terms & Conditions

Leopard Jewelry Studio reserves the right to amend or update these Terms and Conditions at any time. Any changes will become effective immediately upon being posted on the Site.

Your continued use of the Site following changes constitutes your acceptance of the revised Terms and Conditions.

14.🔒 Privacy Policy

We are committed to protecting your personal information.
Please refer to our Privacy Policy to learn how we collect, use, store, and safeguard your data.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. By using the Site, you consent to our use of cookies as described in our Privacy Policy.

14A. Klarna Payments & Data Sharing

At Leopard Jewelry Studio, protecting your privacy is our top priority. As part of our commitment to transparency and data security, we want to inform you about how your personal data is handled when choosing Klarna as a payment method.

🧾 Klarna Payments

To offer Klarna’s payment options, we may need to share limited personal information with Klarna, including:

• Contact details (e.g., name, address, email)
• Order details (e.g., items purchased, total amount, payment method)

This data sharing is necessary to assess your eligibility and customize the payment options Klarna presents to you during checkout.

🔗 Klarna’s Privacy Policy

Before selecting Klarna, please review their privacy policy to understand how your data will be processed:

👉 Klarna Privacy Policy

By choosing Klarna, you agree to Klarna’s processing of your personal data according to their privacy policy.

📌 Key Points to Know

• Klarna processes data securely and in accordance with the General Data Protection Regulation (GDPR).
• Klarna may perform a soft credit check, which does not affect your credit score.
• Klarna independently manages all data it receives. Leopard Jewelry Studio does not control how Klarna uses this data.

📣 Klarna Notification

You will be informed about Klarna’s terms and data handling practices at checkout. We recommend reviewing Klarna’s privacy notice before finalizing your order.

15.☎️ Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Leopard Jewelry Studio
📧 Email: info@leopard-jewelry.com
🌐 Website: www.leopard-jewelry.com

Thank you for choosing Leopard Jewelry Studio.
We appreciate your trust and look forward to serving you with excellence.